Refund policy

Returns Policy:
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at dr.rucha@tanviherbals.com. Please note that returns will need to be sent to the following address:

RUCHA HERBALS, Shop No 1, Jeevantara Co-operative Housing Society, Vishnu Nagar Thane West, 400602 Maharashtra, India

You can always contact us for any return question at +91 9324900029 or email us at dr.rucha@tanviherbals.com 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Cancellations
Incase of non acceptance of prepaid, courier and cancellations charges Rs.100 will be levied

If more than 15 business days have passed since we’ve approved your return, please contact us at dr.rucha@tanviherbals.com.